Kartify Billing Policy

1. General

Kartify offers free and paid membership plans, providing users with access to advanced features and integrations. By subscribing to a paid plan, you agree to the terms outlined in this Billing Policy. This policy ensures transparency regarding payments, refunds, cancellations, and other billing-related aspects of our service.

2. Payment and Subscription

• Payments for paid memberships are processed securely via Stripe.
• Subscription fees are charged on a recurring monthly basis based on the selected plan.
• By subscribing, you authorize Kartify to charge your payment method on the billing cycle renewal date.
• Payments are made in advance, covering the upcoming billing cycle.
• Users must maintain a valid payment method on file to avoid interruptions.
• If a payment fails, Kartify will attempt to process it again within 5 days. If the issue persists, the account may be downgraded to a free plan or suspended.

3. Free Trial

• Kartify may offer free trials for premium features at its discretion.
• Free trials are available to new users only and are limited to one per account.
• At the end of the trial period, your selected payment method will be charged unless you cancel before the trial expires.

4. Refund Policy

• Refunds are generally not provided. However, if you experience technical issues preventing access to Kartify's services, you may request a review by contacting support within 7 days of the charge.
• Prorated refunds for partial usage are not offered.
• In cases of fraudulent transactions, users must contact their payment provider and notify Kartify immediately.
• If a user accidentally subscribes to the wrong plan, a refund request must be submitted within 48 hours of payment.

5. Cancellation and Downgrade

• You may cancel your subscription at any time via your account settings.
• Cancelling will prevent future billing, but you will retain access to premium features until the end of the billing period.
• Downgrades to a free plan will take effect at the end of the billing cycle.
• If a user downgrades their plan, no partial refunds or credits will be issued.
• If you cancel and later resubscribe, the new subscription will start immediately, and any previous promotional discounts will not apply.

6. Changes to Pricing and Billing

• Kartify reserves the right to modify pricing, features, and billing terms with prior notice to subscribers.
• Any pricing changes will take effect in the next billing cycle after notification.
• Continued use of the service after changes take effect constitutes acceptance of the new terms.
• Special promotions, discounts, or offers are non-transferable and may not be applied retroactively.

7. Account Suspension and Termination

• If payments are not received within 7 days of a failed transaction, the account may be suspended.
• Reinstating a suspended account may require payment of any outstanding balances.
• If an account is terminated due to a violation of Kartify’s Terms of Service, no refunds will be issued.
• Users may request to delete their accounts, but no refunds will be granted upon deletion.

8. Contact Information

For billing inquiries, contact our support team at [email protected].